This article will go over the steps a customer will take if they were to validate their identity with the ID & Selfie verification method.
1.) The customer will receive an email notifications that allows them to access their documents.
2.) It will lead them to a page to begin the ID & Selfie verification process.
Desktop View 
Mobile View 
Please note that if the customer clicks on "Access Documents" from their main device for eSigning (such as a laptop/computer) they will also need to open the same email notification on their mobile device and touch-click on "Access Documents" to proceed with the ID & Selfie verification process.
If a customer opens the email notification and clicks on "Access Documents" from their mobile device, they can proceed with the ID & Selfie verification and continue to eSign their documents from the next few prompts.
Next Steps via Mobile Device
1.) Select which type of government issued ID
- Driver's License: The photo of their front & back of the card will need to be taken & uploaded
- Passport: The photo of their passport will need to be taken & uploaded
2.) Proceed to taking a Selfie
5.) Once both ID & Selfie pictures have been taken, the system will run the authentication and provide a confirmation.
6.) Once the redirect is complete, the customer will be able to continue with signing their documents.
- If the customer still has the Desktop View page open, they will enter the authorization code given from the redirected page on the mobile device
- If the customer would like to continue on their mobile device they can choose to follow the prompt by touch-clicking on No thanks, I would like to continue on my mobile device.