---
title: "Customer Verification Process: Out of Wallet (OOW)"
description: This article will go over the steps a customer will take if they were to validate their identity with the OOW verification method.
---

[Skip to content](https://knowledge.epicriver.com/knowledge/customer-pov-oow#main-content)

English

Show submenu for translations

![Epic River-Kinective-white.png\]](https://knowledge.epicriver.com/hs-fs/hubfs/Epic%20River-Kinective-white.png?height=40&name=Epic%20River-Kinective-white.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Contact us](https://info.kinective.io/support?_gl=1*1o6kxyl*_gcl_au*MTM5MDk1MDc1OC4xNzcyNjgwNDYy*_ga*MjA3MzY2ODEyLjE3NzI2ODA0NjI.*_ga_EXNBH7L48V*czE3NzMwODIwODUkbzkkZzAkdDE3NzMwODIwODUkajYwJGwwJGgw)

[Contact us](https://info.kinective.io/support?_gl=1*1o6kxyl*_gcl_au*MTM5MDk1MDc1OC4xNzcyNjgwNDYy*_ga*MjA3MzY2ODEyLjE3NzI2ODA0NjI.*_ga_EXNBH7L48V*czE3NzMwODIwODUkbzkkZzAkdDE3NzMwODIwODUkajYwJGwwJGgw)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Epic River Knowledge Base](https://knowledge.epicriver.com/knowledge?hsLang=en)
2. [eSign Portal](https://knowledge.epicriver.com/knowledge/esign-portal?hsLang=en)
3. [Identity Verification](https://knowledge.epicriver.com/knowledge/esign-portal?hsLang=en#identity-verification)

# Customer Verification Process: Out of Wallet (OOW)

## This article will go over the steps a customer will take if they were to validate their identity with the OOW verification method.

1.) The customer will receive an email notifications that allows them to access their documents.![Customer Email View_NoEmailNote-png](https://knowledge.epicriver.com/hs-fs/hubfs/Customer%20Email%20View_NoEmailNote-png.png?width=688&height=312&name=Customer%20Email%20View_NoEmailNote-png.png)

2.) It will lead them to a page to begin the OOW verification process.

- There will be 3 questions asked and must be answered 100% correctly in order to move forward to eSign documents.
- Answers that are entered must match and is case sensitive.
- The questions and answers were set up by the financial institution that the customer would know the answers too.
- IF the customer fails to answer the question(s) incorrectly, and get locked out - please contact your financial institution to unlock & reset your question & answers.

![OOW1](https://knowledge.epicriver.com/hs-fs/hubfs/OOW1.png?width=688&height=177&name=OOW1.png)  
![OOW1](https://knowledge.epicriver.com/hs-fs/hubfs/OOW1.png?width=688&height=177&name=OOW1.png)![OOW2](https://knowledge.epicriver.com/hs-fs/hubfs/OOW2.png?width=688&height=171&name=OOW2.png)

3.) Once the customer has successfully answered all three questions, they will be taken to the beginning of the signing ceremony screen to start the eSigning process.

- [FAQ](https://knowledge.epicriver.com/knowledge/faq?hsLang=en)
- [Notary](https://knowledge.epicriver.com/knowledge/notary?hsLang=en)
- [SBA](https://knowledge.epicriver.com/knowledge/sba?hsLang=en#main-content)
  
  
  
  
  
    - [Paycheck Protection Program - Loan Forgiveness Application](https://knowledge.epicriver.com/knowledge/sba?hsLang=en#paycheck-protection-program-loan-forgiveness-application)
- [eSign Portal](https://knowledge.epicriver.com/knowledge/esign-portal?hsLang=en#main-content)
  
  
  
  
  
    - [Identity Verification](https://knowledge.epicriver.com/knowledge/esign-portal?hsLang=en#identity-verification)

[![Chill listening crop-3](https://knowledge.epicriver.com/hs-fs/hubfs/Epic%20River-Kinective-color.png?width=80&height=24&name=Epic%20River-Kinective-color.png "Chill listening crop-3")](https://knowledge.epicriver.com/?hsLang=en)

Epic River Knowledge Base

Copyright © 2026, epicriver.com