---
title: "Customer Verification Process: Knowledge-Based Authentication (KBA)"
description: This article will go over the steps a customer will take if they were to validate their identity with the KBA verification method.
---

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3. [Identity Verification](https://knowledge.epicriver.com/knowledge/esign-portal?hsLang=en#identity-verification)

# Customer Verification Process: Knowledge-Based Authentication (KBA)

## This article will go over the steps a customer will take if they were to validate their identity with the KBA verification method.

1.) The customer will receive an email notifications that allows them to access their documents.  
![Customer Email View_NoEmailNote-png](https://knowledge.epicriver.com/hs-fs/hubfs/Customer%20Email%20View_NoEmailNote-png.png?width=688&height=312&name=Customer%20Email%20View_NoEmailNote-png.png)

2.) It will lead them to a page to begin the KBA Authentication Process.  
![](https://knowledge.epicriver.com/hs-fs/hubfs/undefined-Dec-12-2023-04-24-46-4362-PM.png?width=688&height=309&name=undefined-Dec-12-2023-04-24-46-4362-PM.png)  
3.) They will then go through and answer all of the questions that are included in the test in the allotted time frame.

- The number of questions, amount of multiple choice answers, as well as the time limits will depend on the parameters your financial institution has set.
- If they pass they will be able to access the documents from there. 
    - The passing score percentage will depend on the parameters your financial institution has set.
- Failing result, or ran out of time etc., the ability to retest and the waiting period to do so will depend on the parameters your financial institution has set.

 

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